Can I get service at my home?
Check to see if RCN is available to you.

Help in Chicago

How To Use Voicemail

Welcome to Your New RCN Voice Mail

Get all the information you need about your voice mail upgrade


RCN has upgraded your voice mail system, so you can play, record, send and receive messages more easily than ever before. For your convenience, here’s a quick step-by-step guide.

Click here to download these instructions in PDF format.

What You Need to Do

First Time Voice Mail Set Up

• Setting up voice mail for the first time must be done from your RCN line.
• Press *98 and follow the entrance tutorial.
• The tutorial states: “Welcome to Subscriber services. First, I would like to walk you through some things we need to do to set up your account.”
You’ll have to:
• Change your pin.
• Record your name.
• Set up a greeting that will be played to your callers.

NOTE: You may skip the first-time set up once by pressing the * key twice, but after skipping it once, you must complete all three steps the next time you call in. You can also end the set-up process at any point by ending the call. If you do so, you are asked to complete the remaining set-up steps the next time you enter your mailbox.

Establish your PIN

First, to secure your account, you must set up a new PIN. A prompt asks you to enter a new PIN, and explains the length of PIN allowed.
• Enter a new PIN, press # when finished.
• Confirm the new PIN by re-entering it and pressing # when finished.

NOTE: The PIN you choose must be between 4 and 20 digits long. Your PIN will ensure that only you will have access to your account.

Record your Name

• The recording should be less than ten seconds long. If it is too long, you will be asked to re-record a shorter version.
• Record your name and press # when finished.
• An announcement plays your recording back to you:
• To change it, press 1.
• If this name is approved, press #.

Set Up a Greeting Your Callers Will Hear

This is the greeting your callers will hear when you are not available to answer the phone. Once you have successfully recorded your name, you are prompted to select a greeting. You can select from 4 different types of greetings:
• Press 1 to record your own personal greeting; press # when finished.
• Press 2 to select a system-generated greeting that includes your recorded name.
• Press 3 to select a system-generated greeting that includes your phone number.
• Press 4 to select a system-generated greeting that neither announces your name nor announces your phone number.

This is the last step in setting up your mailbox; once you have finished, you are transferred to the Main Menu.

Main Menu

• To get your messages, press 1.
• To work with your greetings, press 3.
• To change your settings, press 4.
• To get your deleted messages, press 6.
• To leave this mailbox and log on as an other subscriber, press 7.
• To get more help, press 0.
• To exit voice mail, press *.

Accessing Voice Mail From Home AFTER Setting Up Your Mailbox

• Press *98.
• Enter your PIN number.
• Press #.

Accessing Voice Mail AWAY From Home AFTER Setting Up Your Mailbox

• Call your RCN home telephone number.
• During the greeting, press *.
• If you make a mistake, press *.
• Enter your PIN and press #.
This takes you to the messaging service.

OR

• Dial the RCN voice mail access number for the area from which you are calling.
• Dial your home phone number.
• Press #.
• Enter your PIN number.
• Press #.

Retrieving Messages

• Access your mailbox (see previous instructions.)
• Main Menu.
• Press 1 to get your messages.
• The system will tell you how many messages
you have and message playback will begin.
• You must choose one of the following options
before you can continue to the next message:
• Press 1 to repeat the message.
• Press 2 to save as new.
• Press 3 to delete your message.
• Press 4 to reply*.
• Press 5 to send a copy*.
• Press # to leave as new.

* These options are only available if both you and the recipient are served by the same RCN voice mail system.

Change Existing PIN

If you want to change your existing PIN, take the following steps:
• Access your mailbox.
•Main Menu.
• Press 4 to change your settings.
• For security options, press 3.
• To change your pin , press 1.
• Enter a new PIN, then press #.
• To confirm, re-enter your new PIN, then press #.
• To exit, press the * key.

Change Your Settings

• Access your mailbox (see instructions above.)
• Press 4 to change your settings.
•Mailbox settings:
• To work with your group lists, press 1
• For hands-free and time-saver options, press 2.
• For security options, press 3.
•To change your pin , press 1.
•To change your fast log in feature, press 2.
•To change your skip pin feature, press 3.
•To exit, press *.
• For notification options, press 5:
• Press 1 to deactivate the message waiting indicator.
• For additional settings, press 6.
• Press 4 for broadcast options:
•Press 1 to turn off marketing broadcast.
• To exit, press the * key.

Change Your Greeting

• Access your voice mail.
• From the Main Menu, press 3 to work with your greetings.
• Greetings menu:
• To set up a personal greeting, press 1.
• To select a system-generated greeting or to change the recording of your name, press 3.
• To work with the greeting that callers hear when your phone line is busy, press 5.
• To exit, press the * key.

Managing Erased Messages

• Log into voice mail.
• From the Main Menu:
• To work with deleted messages press 6. The first erased message plays:
• To repeat the erased message, press 1.
• Restoring erased messages:
• Press 2. The message is returned to your mailbox.
• Permanently deleting erased messages:
• Press 3. The message is no longer available.
• Replying to erased messages* :
• To reply to the person who left the message for you, press 4.
• Forwarding erased messages*:
• To send a copy of the erased message to a third party, press 5.

* These options are only available if both you and the recipient are served by the same RCN voice mail system.


Additional Information

• There are no usage charges when dialing the voice mail access number from your home phone.
• Charges may apply when dialing from a phone number outside your local calling area or with a call plan that does not cover calls to your RCN voice mail. Be sure to verify the local
calling area when dialing from a phone away from home (Note: RCN is not responsible for charges incurred.)
• The number of rings for an incoming call to forward to voice mail is set as a default of approximately 4 rings.(However, you may call and request to change the ring delay used on your line before calls are forwarded to voice mail.)
• The maximum number of rings that RCN will allow before the call goes to voice mail is 12 (twelve.)
• The minimum number of rings allowed before the call goes to voice mail is 1.
• Voice mail access greetings and instructions prompts are available in both English and Spanish.
Key Function
7 Goes back to the previous menu section. If you are currently listening to a message, this key skips back 5 seconds within the message.
8 Pauses all voice mail activity for 30 seconds, and then returns you to the beginning of the section you are listening to. While the activity is paused, you can also press any key to return to the beginning of the section without having to wait for 30 seconds.
9 Skips to the next menu section. If you are currently listening to a message, this key skips forward 5 seconds within the message.
* This key performs one of two functions, depending on the context. • When recording a message or entering numbers, it cancels the current input, and you are prompted to enter the input again. • Otherwise, it takes you up a level of the menu system. Pressing * repeatedly is one way to cancel operations by working your way back up through the menus until you reach the Main Menu.
# (pound) This key performs one of two functions, depending on the context. • When recording a message or entering numbers, # is used to indicate the end of your input. • Otherwise, it is used to move forward in a list of options.
11 Pressing 1 twice returns you to the previous item in the list or the previous message when you are listening to a list of options or your messages.

Ultra Call Forwarding

Ultra Call Forward provides you with the ability to activate and deactivate the Call Forward Variable feature from most touch-tone telephones outside your home. This service also allows you to remotely forward your calls to another number. To access this feature, you must dial the Ultra Call Forward access number, 1-855-244-2393, the number of the line to be forwarded, and the pin number assigned to the individual telephone line being forwarded.
NOTE: The PIN number is established when the Ultra Call Forward feature is added to the telephone account. If you do not know your PIN number or would like to have your PIN reset, please contact RCN at 800-746-4726. The PIN must be a 4-digit number and must start with a number between 1 and 9.

Additional Information

• If calls are forwarded to a Long Distance or Regional Toll number, you will be billed accordingly (depending on your RCN long distance plan); if the Long Distance or Regional service provider is not RCN, any applicable charges will be billed by that carrier.
• If the number is forwarded to an international number, you will be billed accordingly — if the international service provider is not RCN, any applicable charges will be billed by that carrier.
• Ultra Call Forwarding will take precedence over voice mail if your line is so equipped.

Ultra Call Forwarding Activation

1. Dial 1-855-244-2393
2. Enter the ten-digit telephone number that you would like to have forwarded, followed by #.
3. After the voice prompt, enter your PIN number followed by #.
4. After the voice prompt, dial *72 to activate the Call Forward Variable feature.
5. When you hear the dial tone enter the telephone number to which you are forwarding your calls.
6. Your calls will be forwarded and you will hear a quick beep.

Ultra Call Forwarding Deactivation

1. Dial 1-855-244-2393
2. Enter your ten-digit telephone number followed by #.
3. After the voice prompt, enter your PIN followed by #.
4. After the voice prompt, dial *73; your calls will no longer be forwarded.

Thank You for Choosing RCN Voice Mail!

Please be sure to follow these instructions for your new RCN voice mail. We hope you enjoy it along with all of your RCN services!

Information About Your RCN Voice Mail

• RCN voice mail receives, sends, stores and retrieves messages.
• The mailbox is capable of storing up to 20 messages, each two minutes in length.
• A stutter dial tone is heard when the receiver is lifted, indicating a message is waiting in the mailbox.
• A message waiting indicator light also flashes when a message is waiting, if your phone has this capability.
• Included in each basic voice mail package, at no extra charge, is Call Forward Busy Line/Don’t Answer.
• Call Forward Busy Line forwards all calls to voice mail when the line is busy.
• Call Forward Don’t Answer forwards all calls to voice mail when the phone is unanswered after a designated number of rings (Default is approximately 4 rings.)
Mailbox/Message Storage Information
Number of Mailboxes: Maximum Message Length: Max. Number of Messages per Mailbox: Stores Un-played Messages: Saves Played Messages:
1 2 minutes 20 30 days max 30 days max
• New messages are saved for 30 days.
• If a message is listened to and saved every 29 days, the message can be saved indefinitely.
• If a message is not saved within 30 days, the message will be deleted from the system.
• Deleted messages are saved in the trash folder for a maximum of 14 days.
• You can access your deleted messages for 14 days unless the message is restored or has been permanently deleted.
Voicemail Access Numbers
All Areas 312-643-3333
All Areas 847-213-3333
Access voicemail from home:
Dial *98 or your home phone number, enter pin, press #, follow prompts.
Access voicemail when away:
Dial home number, press * during the greeting, enter pin, press #, follow prompts.
To change your PIN:
• From the Main Menu, press 4
• For security options, press 3
• To change your PIN, press 1
• Enter a new PIN, then press #
To change your greeting or name:
• From the Main Menu, press 3
• To set up a personal greeting, press 1
• To select a system generated greeting or to change your name, press 3
• Follow the prompts
 

Service offerings are contingent upon RCN verification that the specific address covered by the service request is an RCN serviceable location. Prices do not include taxes, franchise fees or other surcharges. Services and pricing are subject to change. All photos used within rcn.com are intellectual properties of their respective owners. Services are subject to terms and conditions of RCN’s subscriber agreements, on-line policies, and other applicable terms and conditions. Other restrictions may apply.