Important information about RCN Preparedness

Our Continued Commitment

We hope you and your loved ones are remaining healthy and safe. We continue to pay close attention to developments about the COVID-19/Coronavirus outbreak, and take very seriously the critical role we play in keeping you and our communities connected during these unprecedented times. We also continue to do our part to prevent the spread of the virus to keep our customers and employees safe as global, national and local efforts continue to evolve. We want to share our latest updates.

Meeting Our Customers’ Needs

Network Operations

Our networks are engineered and built for capacity, speed, reliability, and expansion. We continue to see optimal performance of our network and our engineers and operations centers are working 24/7 to meet shifts in usage patterns and increased traffic. We remain vigilant in monitoring our network and support systems. While many of us are still working, learning and connecting from home, we’re here to ensure you receive the fastest and most reliable connections and service.

Contactless Support

We have many no contact online tools to support you with fast, easy, convenient ways to get personalized support and manage your account online from the safety of your home. There is a host of options including troubleshooting, bill payment, equipment returns, help & support, etc. Here are a few links to help get you to the right place:

If you choose to call us, please know that wait times may be a bit higher as some of our employees are dealing with COVID-19 related restrictions in their own communities.

Helping those financially disadvantaged by the Pandemic:

As always we are here for you and will work with any customer that is adversely impacted by COVID-19 coronavirus. Our plans and programs will remain in place through June 30th to defer payments and waive late fees due to economic situations caused by this pandemic.

Keeping you and our employees safe

Customer interacting with us

All of our employees continue to follow CDC guidelines to help prevent the spread of the virus. If any of our employees has symptoms, they stay home. We also take additional safety steps when dealing with others. We are using our best efforts to stock our offices and service vehicles with hand sanitizers and our installers and technicians with vinyl gloves for added security as long as supplies last. In addition, we have increased the frequency of cleaning our lobbies and offices.

As local communities have responded to COVID-19, we continue to stay on top of the changing environment and make adjustments to keep customers and employees safe:

  • We have instituted protocols that will help us service your home. There may be a need to visit your home in the near future. We are following health and safety precautions that will protect your family and our employees during our visit. For details, see our video.

Our Team Is Here For You

If at any time you, your family or your business need us, our incredible support team will be there to offer you the best service possible. Our teams are working 24/7 to keep our customers connected to what they love, providing services and support to those who need it most, in the safest way possible. We’re grateful for all of our amazing employees and the work they are doing.