Can I get service at my home?
Check to see if RCN is available to you.

Customer Center in Boston

Frequently Asked Questions

How much is the referral credit?
As of February 11, 2008, referring customer will get one month free of their monthly service charge, up to a maximum $50 credit for each eligible referral.

How is credit determined?
Credit amount is equal to one (1) month of customer’s base a la carte or bundled rate up to a maximum of $50. Taxes, fees, surcharges or any other additional charges (e.g., Video ON DEMAND, Pay-Per-View, long-distance phone usage, installation charges, etc.) do not count toward your monthly base rate and therefore, are not included in the credit. Should duplicate referrals occur, consideration will be granted on a first-come, first-serve basis.

Who is eligible?
Offer available to active or pending install RCN customer (pending customers must be installed within 30 days of submitting the referral). Customer must complete the online referral form in order to be eligible for the credit. Referral must reside in an RCN serviceable residence and not currently subscribe to any RCN services, or reside in an active RCN customer's address. Referral must not reside in any address where there is a bulk billing arrangement. Any new customers whom you referred must be installed within 90 days of the referral submission. Former customers whose service has been disconnected for less than 90 days, or who have back balances outstanding, will not qualify for the referral credit. Referring customer cannot be an RCN Employee or associated with certain customer types.

Are there any limitations to my getting a credit?
Yes. You need to be a current customer in good standing (i.e., no past due balances) with RCN at the time of referral and if you are about to become an RCN customer you can submit referrals, but you must be installed within 30 days of submitting any referrals. You must also be a current customer in good standing (i.e., no past due balances) at the time referral credit is posted to your account. RCN customer will not be eligible for a credit if referral is received after the prospective customer has placed an order and is awaiting installation.

New referred customer must maintain active service for at least 60 days and be in good standing (i.e., no past due balances) at the time the credit is posted to the referring customer's account. Any unused credits shall expire upon cancellation of service for any reason and cannot be transferred, assigned, or redeemed for cash or refund.

How will I be credited?
Credit will be applied to referring customer’s account within 60 days, or 2-3 billing cycles, after referral is installed with service. Credit shall apply to future RCN services only.

How will my referral be contacted?
An RCN Sales Representative will contact your referral at the phone number you provide.

Will I be contacted with a status of my credit?
Yes. RCN will provide you with periodic updates on the status of your referral / credit at the email address or phone number you provide.

Is there a limit to how many people I can refer?
Yes. Program limited to 24 referral credits in a calendar year.

Note: Program subject to modification or cancellation at any time at the discretion of RCN. Other restrictions may apply.

 

Service offerings are contingent upon RCN verification that the specific address covered by the service request is an RCN serviceable location. Prices do not include taxes, franchise fees or other surcharges. Services and pricing are subject to change. All photos used within rcn.com are intellectual properties of their respective owners. Services are subject to terms and conditions of RCN’s subscriber agreements, on-line policies, and other applicable terms and conditions. Other restrictions may apply.