Braemar: Frequenty Asked Questions
You probably have questions about RCN and Braemar. These FAQs will give you many of the answers you need.
What is RCN?
RCN has been a customer-focused technology leader in the DC metro area for over 10 years. With superfast high-speed Internet service, an impressive digital TV lineup, including over one hundred high-definition channels, and highly reliable digital phone service, our fiber-optic network is built for innovation.
What was the “network transition” and “network upgrade”?
The network transition replaced the existing analog cable service, previously provided by Gatehouse, with RCN analog service. The transfer of the franchise from Prince William County took place at the end of April 2010. The Network Upgrade began soon after the Network Transition. From July to September 2010, RCN completed the upgrade to an all-digital platform so that improved cable, Internet and phone services could be provided to your home.
What is RCN’s plan for the existing facility located at the Dunbarton clubhouse?
RCN requires a presence in the community to distribute our signal. At this time, RCN has placed the hub within the existing space in the Dunbarton Clubhouse and continues to work closely with the Dunbarton HOA to enhance the reliability of the facility.
Were modifications to the homes required to deliver service?
Modifications were required for some homes to support transition to RCN services and enable network diagnostic capabilities. These home modifications occurred at the node outside of the home and the network interface device, which is typically located in the garage. RCN does not anticipate any underground digging at any private homes.
How does RCN tie in to the existing OnQ and Verizon wiring panels?
The existing OnQ and Verizon wiring panels were designed to facilitate broadband services in the home and will work with RCN’s service. Connections to them will look much as they do today. Few, if any, of these connections will need to be touched.
Will my HOA fee increase?
HOA fees do not increase due to RCN replacing Gatehouse. Rate increases are governed by the existing contracts, which limit digital TV and Internet services increases to the Producer Price Index (PPI).
What is included in my HOA Cable & Internet Fee?
The core HOA services are bulk digital TV service and high-speed Internet service. At the time of RCN’s network upgrade, digital TV service included RCN Signature Digital TV + up to 4 standard digital converter boxes and bulk Internet service at 1.5 Mbps with a standard modem rental. Bulk Internet service has since been increased to 5 Mbps download speed for all HOAs. Applicable franchise fees and taxes are included.
Transition and Upgrade Questions
How did my existing TV service change after the network upgrade?
After the network upgrade, RCN provided all-digital TV service. An RCN-supplied digital converter box or CABLECARD is required for any TV accessing RCN service. RCN has a number of converter box options available, ranging from a standard device providing access to the full digital channel line-up and Video On Demand capabilities, as well as access to advanced HD and digital video recorder (DVR) capabilities. RCN will broadcast all channels in a digital format.
What do I need to do if I am an existing user of satellite television?
RCN digital services should have no impact on existing satellite television service. If you would like to request installation of RCN services, please call 1.866.255.8181 and select option #2 to request RCN digital services.
What do I need to do if I want to start RCN service?
Please call 1.866.255.8181 and select option #2 to request RCN digital services.
Can I order service online?
Online sales orders are not available at this time.
Can I increase my High-Speed Internet speed?
Yes, users can increase speeds up to 20 MB down/2 MB upload. There are plans for faster capabilities in the future. Additional Internet features include: static IP addresses, additional e-mail accounts, additional dynamic IP address, McAfee suite services including virus protection, spam filter, privacy service, personal firewall, and increased data storage.
Can I add RCN phone service?
Yes, RCN phone service is available.
Can I add RCN International calling services?
Yes, RCN international calling services are available.
Can I maintain my account online?
Yes. You can create a My RCN account at our Online Customer Center, enabling you to pay bills electronically, update your information and add extra RCN services.
Can I get service at my home?
Check to see if RCN is available to you.