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RCN's Customer Pledge

RCN Customer Pledge
We've made a pledge to our customers to put them first in everything we do.
We are dedicated to going the extra mile with warmth, compassion and a smile;
a smile in our voice, and a smile in our step. It's how we ensure our customers'
experience is great, every time.

NEW 2-Hour Service Appointment Windows

Flexible appointment windows is another way RCN is committed to providing you the best customer service. RCN now offers convenient 2-hour windows, 7 days a week.

SCTE Certified Technical Training

Our technicians receive advanced training that makes them part of an elite technical team. Each RCN technician is SCTE (Society of Cable Telecommunications Engineers) certified to deliver expert technical experience to our customers.
The RCN Customer Pledge

  • 24x7 U.S.-based customer service
  • We will do what we say we're going to do
  • 30-Day Money-Back Guarantee
  • On-Time Guarantee
  • Easy-to-understand bill
  • No mandatory contracts
  • Convenient 2-hour appointment windows
  • Service calls 7 days a week
  • We'll make every effort to resolve your issue
    the first time
The Customer Pledge in Action
We will do what we say
we're going to do
We'll make every effort to resolve your issue the first time Service calls 7 days a week 24/7 U.S.-based customer service
"I was frustrated as I couldn't find some important emals. mario was a lifesaver for being patient and helping me fix the issue... he got the situation taken care of effortlessly as my patience ran thin." "Mark was trouble-shooting a lost picture through a TiVo Premiere for a customer, when he discovered the TV needed repair. Mark ensured that a TiVo repair appointment was scheduled to the customer's convenience and everything was quickly resolved." "Don made an off-hours personal service call to Jean's house, because her phone had been disconnected and he had no other way to contact her. Don ensured that Jean's remote and TV setup were working properly." "Hurricanes Irene and Lee were disastrous. Maureen witnessed RCN's commitment to service when support center employees overcame the weather to assist RCN customers affected by the storms."