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Policies & Disclaimers in Philadelphia

Online Shopping Terms & Conditions

RCN Online Shopping Terms and Conditions

Please select from the choices below to review the associated terms and conditions.


General Terms and Conditions

  1. Satisfaction Guarantee: If you are not 100% satisfied, you may cancel within the first 30 days. RCN will refund or credit the monthly recurring service charge only; customer will be responsible for installation charges, usage fees (such as Pay-Per-View) and applicable recurring charges. Refunds or credits are contingent upon complete disconnect from an eligible RCN service package within 30 days from date of install and return of all RCN-owned and provided equipment in satisfactory working condition.
  2. Services Provided. RCN will provide local and long-distance telephone services as defined in the respective RCN tariffs and/or web-based agreements (the “Services”). RCN tariffs and other terms and conditions of service are on file with the appropriate federal and/or state regulatory agencies. In the event a question arises requiring an interpretation of these terms of service, the provisions found in the tariffs or web-based agreement will take precedence. RCN will also provide cable television/video and Internet services. These offerings shall also be included in the defined term “Services” and their terms and conditions shall be determined in accordance with the applicable tariff.
  3. Charges For Services. Customer shall pay for RCN Services in accordance with the rates provided under RCN’s tariffs and/or web-based agreement. RCN will invoice customers for telephone service one (1) month in arrears for usage and one (1) month in advance for all monthly recurring charges. Cable television services are billed one (1) month in advance. RCN’s Internet Service will be charged monthly to the customer’s predetermined credit card or invoiced (cable modem access customers only) one (1) month in advance, unless otherwise agreed to by RCN. Invoices shall become due and payable upon receipt. Any invoices not paid within thirty (30) days following the date of the invoice shall be deemed past due and assessed a finance charge (amount varies by market; see the Late Fee Chart ). Customer agrees to pay RCN any and all costs and expenses (including reasonable attorney’s fees) associated with the collection of any amounts due from the customer. If in the future a portion of the package is canceled (voluntarily or due to non-payment), remaining service charges will revert to a la carte rates.
  4. Credit Check. RCN will complete a credit check for new and existing customers adding a line of business. (This includes self installations.) In order to have RCN service, a credit check is required for all customers.
  5. RCN Property. All equipment, including, but not limited to, cables, wires, amplifiers, cable modems, converters and remotes delivered to and/or installed in the Customer’s home by RCN (“Equipment”) remains the property of RCN. Customer must return all equipment immediately upon termination of service. Failure to return the equipment will result in a charge to be determined with reference to RCN’s then current charges for the same, which amount shall be due and payable immediately. Customer agrees to pay such charges whether the equipment is lost (through theft or otherwise) or destroyed. In the case of a converter, Customer shall also pay the cost to RCN of misuse of the converter(s) by third parties arising out of Customer’s loss of control over same. Any deposit the Customer provides to RCN will be used to cover any and all equipment charges. If customer pays an equipment fee, RCN will rebate the fee upon satisfactory return of all equipment on customer account within 30 days of disconnect.
  6. Unlawful Internet Intentions. RCN’s Internet service shall only be used for lawful purposes. The RCN Internet account holder is responsible for all use and misuse, with or without knowledge or consent, of the account. The account holder agrees not to use the account for any illegal activities, as defined in the RCN Internet Access Agreement.
  7. General Provisions. (a) The customer understands that unauthorized reception of cable television services is illegal and punishable under State/Federal Law. (b) RCN is not responsible for poor reception or damage caused by equipment not installed by RCN. (c) The customer understands that cable installation may be done by an independent contractor and that due to adverse weather or technical complications, the installation may have to be rescheduled. RCN is not liable if the installation date has to be changed. (d) Cable converter boxes are restricted for use at the residence indicated on the front of this form. (e) The customer’s selection of RCN telephone will apply to the telephone number(s) listed on the reverse side and any number(s) associated with the main telephone number. (f) Only one (1) local, one (1) regional (where applicable) and one (1) long-distance company may be designated for each number listed on the reverse side. (g) RCN’s Internet service includes access to discussion groups and chat groups which may contain language or images that are intended for adults only. Customers under the age of 18 must have parental or legal guardianship approval to join RCN’s Internet service. RCN is not responsible for any minor viewing inappropriate adult materials. (h) RCN is not responsible for and exercises no control whatsoever over the content of information passing through its Internet service or stored on its systems, regardless of origin. Access to other networks through RCN’s Internet service must comply with the rules appropriate for that network. (i) Use of any information, programs or data obtained from RCN’s Internet service is at the customer’s own risk. RCN specifically denies any responsibility for the accuracy or quality of information obtained from or through RCN’s Internet service. (j) Transmission of any Internet material in violation of any US or State regulation is prohibited. Copyrighted material may not be uploaded without the permission of the copyright holder. (k) RCN makes no warranties of any kind, whether express or implied, for the Internet service it is providing. RCN disclaims any warranty of merchantability or fitness for particular purpose with respect to all services. (l) The customer is responsible for canceling promotional offers at the end of the term or the monthly prevailing rate will take effect. (m) The customer is responsible for calling RCN customer service at 1-800-RING-RCN to cancel any and all services.
  8. Violation of Terms and Conditions. A violation of any part of the above mentioned terms and conditions may result in any one or more of the following: (a) verbal or written notification; (b) cancellation or suspension of your account(s); (c) disconnection; (d) monetary charges; or (e) legal action. Other terms and conditions may apply. See applicable tariff for details.
  9. VoIP 911 Dialing. Under certain circumstances, RCN’s Voice-Over-Internet-Protocol (“VoIP”) service (where available) will not support Traditional 911 or Enhanced 911 (E911) dialing access to emergency services. The address associated with an E911 call on RCN’s VoIP service is specific to the Customer’s original service location only. Movement of the VoIP equipment from the original service location to a new service location may result in a mistaken identification of the E911 call as having come from the original location. Furthermore, 911 dialing on RCN’s VoIP service will not function in the event of a power failure or improper network connection and/or function. Customer understands and acknowledges that RCN, its affiliates, subsidiaries, parent companies and network service providers, will have no liability whatsoever with respect to 911 dialing on RCN’s VoIP service.
  10. Internet Online Agreement. The customer agrees to abide by the terms and conditions of the RCN Internet Access agreement and any addendums to it, detailed on the RCN website.
  11. Dial-up Internet Access Number. RCN will not be responsible for any telephone charges incurred while using the Internet. Customers are responsible for verifying that their access number is a local telephone call.RCN’s Unlimited Long Distance Plan allows unlimited minutes of direct-dialed 1+ domestic calling for residential voice service only. If usage is not consistent with residential voice applications (included but not limited to Internet/data use, facsimile, auto-dialing, resale, telemarketing or other non-residential usage) RCN may immediately suspend, restrict or cancel the customer’s service and assess additional charges for usage in excess of 5,000 minutes per month. Please be advised, customers checking email, surfing the Internet or sending faxes should not incur an additional monthly fee for minute usage due to the brevity of these applications.

High-Speed Internet

Speed comparisons are for downloads only and are compared to 768Kbps DSL and 56Kbps dial-up. Maximum download speed 5, 10, 15, 20, 25, 40, 60 Mbps and uploads of 384Kbps, 800Kbps, 2Mbps, 5Mbps, and 6Mbps vary depending on the product that is selected. Actual speeds may vary and are not guaranteed. Many factors affect download speed. A reimbursable equipment fee may be required to receive an RCN cable modem or converter. A fully configured 10 Base-T Ethernet card must be installed in subscriber’s computer prior to the installation of the cable modem. The availability of services, pricing and offerings displayed on this site are for residential RCN customers only. Commercial and business pricing and service offerings differ. Prices do not include taxes, franchise fees or other governmental fees. Services and pricing are subject to change. Services are subject to terms and conditions of RCN’s subscriber agreements and other applicable terms and conditions.

  • Add-Ons: The availability of services, pricing and offerings displayed on this site are for residential RCN customers only. Commercial and business pricing and service offerings differ. Prices do not include taxes, franchise fees, and government fees. Services and pricing are subject to change. Services are subject to terms and conditions of RCN’s subscriber agreements and other applicable terms and conditions.

Cable TV

Not all channels available in all areas. Pricing, programming, channel location and packaging may change. Some ON DEMAND selections may be subject to charge indicated at time of purchase. Free ON DEMAND programming is limited. Network and Premium ON DEMAND programming require subscription to underlying network or premium channel. ON DEMAND and Music Choice programs cannot be recorded with DVR or TiVo®. A digital or HD-enabled converter box for each television is required to receive Premiere channels, Video ON DEMAND, and Pay-Per-View. The availability of services, pricing and offerings displayed on this site are for residential RCN customers only. Commercial and business pricing and service offerings differ. Prices do not include taxes, franchise fees and other government-imposed charges. All sales are subject to credit check and may require pre-payment of service. Services and pricing are subject to change. Services are subject to terms and conditions of RCN’s subscriber agreements and other applicable terms and conditions.

  1. Equipment: To receive HD features and benefits, an HD television (not provided) converter, remote control and other equipment is required. Advertised channels/stations generally provide a mix of HD and non-HD programming. HD programming is limited to the programming provided to RCN in HDTV format by the programming provider. DVR and TiVo recording time is limited. DVR and TiVo equipment/converter is not compatible with all television sets. The customer is financially responsible for any damages to, or misuse of, any equipment, or for the failure to return any equipment if service is terminated. The availability of services, pricing and offerings displayed on this site are for residential RCN customers only. Commercial and business pricing and service offerings differ. Prices do not include taxes, franchise fees and other government-imposed charges. All sales are subject to credit check and may require pre-payment of service. Services and pricing are subject to change. Services are subject to terms and conditions of RCN’s subscriber agreements and other applicable terms and conditions.

Phone

Availability of services, pricing and offerings displayed on this site are for residential RCN customers only. Commercial and business pricing and service offerings differ. Prices do not include taxes, franchise fees or other governmental fees. Services and pricing are subject to change. Services are subject to terms and conditions of RCN’s subscriber agreements and other applicable terms and conditions.

  1. Contract Terms for Unlimited Phone Package: Not all services are available in all areas. Calls to other foreign countries will be billed on a per-minute basis. RCN does not provide Caller ID equipment. Additional charges apply to new or moved phone jacks and may apply to additional cable jacks as well as custom or non-standard installation work. Availability of services, pricing and offerings displayed on this site are for residential RCN customers only. Commercial and business pricing and service offerings differ. Prices do not include taxes and franchise fees. Services and pricing are subject to change. Services are subject to terms and conditions of RCN’s subscriber agreements and other applicable terms and conditions.

Installation and Equipment Fees

  1. Phone Installation: Includes technician labor, materials, and installation of pre-wired jacks in good working condition. Additional new jack installations, jack relocations, custom installations, or repair work will incur additional charges.
  2. Cable TV Installation: Includes technician labor, materials, converter box installations, and the installation of up to five pre-wired (existing and working) outlets. Additional new jack installations, jack relocations, custom installations, or repair work will incur additional charges.
  3. High-Speed Internet Installation: Includes technician labor, materials, and cable modem installation. If your PC requires a NIC or PCMCIA card, the technician will install the card for the appropriate fee (PC Network Card: $50.00, PCMCIA Card: $79.95). Custom installations, or repair work will incur additional charges.
 

Service offerings are contingent upon RCN verification that the specific address covered by the service request is an RCN serviceable location. Prices do not include taxes, franchise fees or other surcharges. Services and pricing are subject to change. All photos used within rcn.com are intellectual properties of their respective owners. Services are subject to terms and conditions of RCN’s subscriber agreements, on-line policies, and other applicable terms and conditions. Other restrictions may apply.